Shipping Information
UK Mainland:Free delivery on all orders
Lighting and Lights Limited will normally deliver your order within 3 to 5 working days.
Offshore, Highlands and Islands:
+ All orders up to 10kg = £13.95
European Shipping Costs:Portugal
All Orders up to 10kg = £29
6-7 days average delivery time
Terms of Shipping
Goods that are in stock will usually be despatched within 3-5 working days. Please note that to guarantee a quick despatch the delivery address must match the billing address, if you require delivery to an address that does not match the billing address there will be a delay of approximately 72 hours.Goods that are out of stock may take up to 4 - 8 weeks of receipt of order. In the unlikely event of goods taking longer than the 4 -8 week period you will be contacted by our customer services team on 01325 353601. They will give the option for the order to be cancelled if the lead time is unsuitable without penalty to the customer.
Goods supplied within the UK will normally be delivered within 3-5 working days of acceptance of order. If the agreed delivery date cannot be met, you will be notified and given the opportunity to agree a new delivery date or cancel the order.
Our working hours are Monday to Friday 9am to 5pm, excluding any Bank or National Holidays. If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to Lighting and Lights Limited.
Please note you are required to examine your Goods at point of delivery and sign 'received in good condition'. If the package is damaged please sign delivery paperwork 'accepted package damaged' or if you so wish, refuse the delivery. Please always check your goods on delivery or if not given time please sign for as unexamined. If the packaging is damaged please sign accepted package damaged. If not satisfied please refuse the delivery, however if you have signed received in good condition we will subsequently not refund or pay for collection of goods.
If you require re-delivery, Lighting and Lights Limited reserve the right to charge these additional shipping costs. Should you wish to cancel the order at this point, Lighting and Lights Limited reserve the right to deduct from any refund the cost of the initial delivery charge plus extraneous costs incurred as a result of the Goods being returned to Lighting and Lights Limited.